Refund policy

Fenton River Woodworks Return & Refund Policy

Policy on Product Integrity and Transit Damage At Fenton River Woodworks, we take immense pride in the quality and heirloom finish of every piece that leaves our shop. Because our items are handcrafted from premium solid hardwoods and made-to-order, we do not offer returns, refunds, or exchanges for "buyer's remorse," changes of mind, or custom personalized commissions.

We only handle order resolutions strictly in cases of manufacturing defects or items verifiably damaged in transit before delivery.

Reporting Shipping Damage or Deficiencies Please inspect your order immediately upon delivery. If your item arrives with a structural defect or suffered severe damage during shipping, you must report it to us within 48 hours of the delivery timestamp.

• To file a claim: Email info@fentonriverwoodworks.com with your order number and clear, high-resolution photos of both the damaged item and the original, unaltered shipping packaging.
• Resolution: Claims will be evaluated on a case-by-case basis. Verified transit damage or structural defects will be corrected at no additional shipping cost to the buyer via repair or replacement at our discretion.

Exchanges We do not accept standard retail exchanges. Replacements are issued exclusively for items that arrive verifiably defective or structurally compromised due to transit.

Natural Material Variations Wood is a living, natural material. Variations in grain pattern, color tone, knots, and unique natural character (such as spalting or specific figure) are standard, expected characteristics of premium hardwoods and are entirely structural. These natural variations are not manufacturing defects and do not qualify for a replacement or claim.